# How do I make an account recovery?

**In a scenario of a forgotten password:**

* Click ***Can't access your account?***

![](https://627660952-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNIlngTYM9Z8O6hJJLEe3%2Fuploads%2FGhksZ5cqDssqeNNdu87w%2F7.png?alt=media\&token=6ade2120-add0-4d86-ba80-ecea1b142cf2)

* This action will direct you to the **Account Recovery Page**. You can add an email address in the space provided to which you want the verification code sent by Evia Sign. 
* Click **Send Verification Code** this action will send a system-generated verification code to the provided email address. 

![](https://627660952-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNIlngTYM9Z8O6hJJLEe3%2Fuploads%2FP6oSE1r4nQhYNcaB5xkb%2F8.png?alt=media\&token=11f8cd35-38d9-4311-ba08-012ed6e601bb)

* Type the verification code in the provided space, and click **Next**.

![](https://627660952-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNIlngTYM9Z8O6hJJLEe3%2Fuploads%2FXlbHpZqUkVZEIMnP5T8K%2F9.png?alt=media\&token=e2aa81b3-9445-442f-9719-665e9d04828e)

* Now create a new password and confirm it by entering the new password one more time. Finally, click **SAVE**.

![](https://627660952-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNIlngTYM9Z8O6hJJLEe3%2Fuploads%2FRM6oJbfaTMCpao11Mcp2%2F10.png?alt=media\&token=42853be6-e8f0-4ed7-92e2-d67d6c87a970)

* This action will generate a message confirming the password has been reset; click **Go to login**.

![](https://627660952-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNIlngTYM9Z8O6hJJLEe3%2Fuploads%2FJJmOEXPgVoa4zJJrUXjO%2F11.png?alt=media\&token=6a0e6640-4f89-465f-a78c-05ee115c51da)

* Enter the email/username along with the new password and click **Login**.

![](https://627660952-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNIlngTYM9Z8O6hJJLEe3%2Fuploads%2FRvbY0iwgDeNW7FaQPIzw%2F12.png?alt=media\&token=1c7172e1-a2b5-457d-8f0c-4629645b90ab)

* This action will successfully direct you to the Evia Sign.

![](https://627660952-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNIlngTYM9Z8O6hJJLEe3%2Fuploads%2FTfhqf2nlTX3SkukrKNeS%2F1.png?alt=media\&token=4b9f76ef-1b84-4484-8b99-115fd4b02202)